All purchases are non-returnable and non-refundable unless the product is damaged, defective or incorrectly shipped. The FDA will not let us reship returned merchandise. However, most of the time we will reship damaged or incorrect shipments. We find our customers among the finest in trust and integrity and have never abused the honor system we have in place. If we shipped the wrong product, or it was damaged in freight or even if you accidently ordered the wrong product we are here to help. PLEASE call 719-640-1149 if you have a bad experience or any questions at all. Typically a LIVE human will answer the phone and if you get the message machine we will return your call within 4 hours. Alternatively if you have a question, need tracking numbers on a shipped order or any other need to communicate you can email us at: firstname.lastname@example.org . Thanks again for considering us, we need your business.